Double Win for WJ at the Security Excellence Awards 2011

Wilson James was announced as double winners at the thirteenth annual Security Excellence Awards on Wednesday 19^th October 2011. The gala dinner and awards ceremony took place at the Hilton Hotel, Park Lane with over 1,000 security professionals in attendance.

Despite strong competition from a shortlist of high quality finalists from across the industry, we were successful in the following two categories:

Customer Care Initiative of the Year

When reviewing entries for the customer care initiative of the year award, the judging panel were looking for entries from companies who ‘truly and demonstrably embraced and promoted best practice in the customer care arena’.

We were required to evidence how we have improved customer service and the steps taken to ensure our people are prepared to deliver these improvements. The Wilson James customer experience day training, which is provided to all of our operational staff, clinched us first prize as it clearly demonstrated our commitment to both outstanding service and to the development of our people.

Security Division Managing Director, Stuart Lowden commented:

‘As a company we have always worked on the belief that better trained people deliver better service and this award truly demonstrates this belief and the commitment we make to our employees and customers.’

Contribution to Standards in the Industry

L-R: Jeff Little (NSI), Stuart Lowden (Wilson James) and Fred MacAulay (awards host)

Having worked tirelessly over many years to improve standards across the industry our efforts were recognised when Wilson James was awarded the Contribution to Standards in the Industry award.

Wilson James has built a reputation on fair working practices and investment in its people which has resulted in high staff retention and ultimately consistent service for our customers. We have adopted a number of industry accreditations which have raised service standards on-site and have added value to our customer operations.

Newly appointed Regional Director for London, Graham Cornwell commented:

‘Since joining Wilson James the dedication and loyalty of its staff has really shone through. The level of investment and value it places in each member of its workforce is something I have not encountered before’.

In summary both of these awards represent what Wilson James is all about: investment in people, fair working practices and service excellence.

For further information contact: Alison Radford on 01628 535600 or alison.radford@wilsonjames.co.uk