Customer Experience

Customer satisfaction is at the forefront of most businesses, especially in public spaces where a positive visitor experience makes a lasting impression.

Our customer experience credentials across public galleries, museums and the UK’s leading airports are unparalleled. Our services include:

Visitor Assistants

Our visitor assistants are the friendly, knowledgeable face of many public spaces, including some of the UK’s most well-known museums and art galleries. They provide information, directions and assistance to millions of visitors each year.

Children’s Play Areas

Our award-winning CRB checked play supervisors ensures a child’s play area experience is educational, entertaining and safe. Drawing, story time and puppet shows are all in a day’s work for our teams who are trained in key skills such as security, first aid and customer service.

Passenger Services

With more than 20 years’ experience across the aviation industry, Wilson James understands the importance of the passenger experience. Our friendly and professional teams work across some of the UK’s leading airports to deliver an unforgettable travel experience. Our services include:

  • Meet and assist
  • Welcome hosts
  • Check-in agents
  • Concierge
  • PRM