Contract Management

Managers with time to manage 

Wilson James Business Services Managers are rarely expected to manage more than eight contracts each. With time to focus on the strategic direction of your contract, and supported by Customer Service Managers, they ensure every team member is inspired and motivated to achieve the best possible results.

Delivering excellent contract performance

We strive to deliver excellent performance throughout every stage of the contract lifecycle, based on:

Frequent performance reviews - these take the form of annually, quarterly, monthly and weekly meetings, as well as ad-hoc communications. Performance reviews are used to increase service levels by implementing best practices, addressing changing needs and measuring achievements against key performance indicators.

Leading service level agreements (SLAs) - before a contract begins, we sign a comprehensive SLA. This covers issues such as timekeeping, attendance, training and response times. We will agree the relevant key performance indicators with you up front, and monitor them throughout the contract lifecycle.

Exceeding industry standards

We are accredited to all relevant ISO standards for security guarding, quality management and environmental working, positioning us to deliver the best services to your business. Our latest SIA ACS score exceeds 150, which we believe is unsurpassed in the industry.  We are an NSI Gold company and were the first organisation in the country to receive the new NSI Contract Quality Marque standard. We are also proud to have been an Investor in People since 2003.

Award-winning health and safety practices

At Wilson James, our health and safety record is among the best in the industry, ensuring we can protect your site and people effectively. We have an excellent track record with a reportable accident rate currently of 0.25% per 100,000 hours worked.