Using behavioural observation to keep visitor attractions safe and secure

27th January 2020

The UK is home to some of the world’s biggest and best visitor attractions and museums, with thousands of engaged visitors flowing through their doors every day. The overwhelming majority of these visitors are looking to be inspired by the exhibits and enjoy a fun day out, however, occasionally someone with an alternative agenda can be in their midst.

Wilson James works in partnership with a number of the UK’s leading visitor attractions and museums. We provide a security service that puts expertly trained security teams on the ground to ensure that these famous spaces are secure and the millions of visitors each year are kept safe.

"...[ensuring] famous spaces are secure and the millions of visitors each year are kept safe"

The security teams search bags, patrol the grounds and monitor hundreds of CCTV cameras. They also engage in ‘behavioural observation’, whereby highly trained security team members are placed in strategic locations and are continually on the look-out for people behaving suspiciously’.

Behavioural observation techniques mean that individuals behaving suspiciously can be monitored and the security team can make an intervention before they have the opportunity to do anything that would affect safety or security.

"...individuals behaving suspiciously can be monitored and the security team can make an intervention"

Our teams have worked in these spaces for years and therefore know how genuine visitors behave. In many cases, someone with an alternative agenda sticks out quite clearly. In most cases, it turns out that there is nothing to be concerned with – the security team speaks with the individual and establishes in a very discreet and polite way what is going on. In a very small number of cases though these interventions stop potentially criminal, dangerous or unsafe activity.

At Wilson James, our priority is to ensure that all people are able to enjoy these fantastic destinations whilst being kept safe and secure.

 

To find out more about Security Services at Wilson James follow the below link: