Approval to a certain standard and a clear demonstration of robust processes are often a pre-requisite to work with potential customers. If you do not have the required standards, then you simply won’t be considered.
If you ask any certification body why standards and robust processes are good for business, you’ll likely be told that they help you improve efficiency, achieve operational excellence and save money.
At Wilson James, we are proud to have been raising standards for over 25 years and follow a consistent, repeatable formula to ensure that our standards and processes are as robust as possible: PDCA.
The PDCA formula explained:
Plan: plan what you need your process to achieve
Fully understand legal, regulatory, compliance and customer requirements and whenever possible, include team members who do the job in your planning team.
Do: train staff before you implement a new process
Staff who have not been involved in initial process planning stage will often provide valuable feedback during training.
Check: monitor process performance
Act: Make required process changes
At Wilson James, our integrated management system (IMS) processes are created and maintained through the PDCA cycle which helps us to achieve the right result each and every time.
A thorough following of the PDCA process therefore achieves the following:
The biggest inefficiencies in any business are poor process control and rework, for example, taking longer to complete a task than is necessary, or having to redo tasks that were completed incorrectly in the first instance. Find out the best way to do the task and then use the PDCA cycle to create your work standard.
If you set the right standard for your process and train team members against this, there is no reason why you cannot achieve a ‘right first time and every time’ culture, which will give you more time to focus on what is important: customer satisfaction.
Time is money! Do the math and you’ll find that the time spent doing unnecessary work or righting wrongs can add up to a considerable amount.
Some bright spark once said…
“Insanity: doing the same thing over and over again and expecting different results.”
Unfortunately, Einstein did not provide the phrase for the flip side of the coin. Perhaps the flip side is standardisation: doing the same thing over and over again, knowing you will get the same, right result. And that’s why standards are good for the business.
To find out more about Quality at Wilson James, follow the link below: