Passenger Services

Wilson James understands the importance of the passenger experience. Our friendly and professional teams work across some of the UK’s leading airports to deliver an unforgettable travel experience.

Passenger Services 

Good quality passenger experience is more important than ever. We provide a range of passenger-focused services which enhance the brand and reputation of each airport. These include passenger service hosts, meet and greet, self-service check-in hosts, assistance for passport gates and with automated ticket processing.

Passengers with Reduced Mobility (PRM) Service 

We provide a respectful service for passengers who request special assistance through the airport. Our services include assisting wheelchair users, passengers with sight or hearing impairments and the elderly for a safe, smooth airport journey. Our friendly teams also recognise and support passengers with hidden disabilities.

Airport Play Area Supervisors 

Airports can be a chaotic experience for families travelling with small children. Our friendly play supervisors offer a warm welcome at soft play areas which provide a safe, fun environment for children ahead of a long journey.