COVID Update – October 2020


Dear colleagues,

We hope you are all keeping safe and well. We know there continues to be much uncertainty as a response to COVID-19 management shifts to more regional or targeted actions, and announcements are made almost weekly. The entire team at Wilson James continues to monitor these to provide guidance to managers as quickly as possible.

This month we wanted to provide updates on health and safety requirements, as well as information on our latest mental health initiatives following Mental Health Awareness Day on 10 October.

Health and Safety​ & Brilliant Basics
The government’s guidance talks about ‘Hands, Face, Space’. The importance of this is explained very well in this short film.

There are also posters available on handwashing, face covering and distancing. So please play your part to keep everyone safe. Remember to wash your hands often, wear a face covering when required, and keep your distance. The best way to stay protected is to ensure we are “getting the basics” right.

Ensuring we are looking out for one another is a collective responsibility. If you have been contacted by Track and Trace, have tested positive for COVID, or are at risk in any way, please communicate immediately with your line manager. New government legislation has introduced fines and penalties for failure to report COVID-19 exposure/diagnosis to employers, which may put colleagues at risk. Employers also have a duty of care to ensure they do not put employees at risk, a role we take very seriously.

Wellbeing and Stronger Together 
​​​Are you a good listener? Willing to help others? Ready to make a difference to Wellbeing? Wilson James is looking for volunteers to be Listening EARs or Mental Health First Aiders as part of its programme to support the Wellbeing of everyone at WJ. You can learn more about the business’ continued commitment to mental health support in these uncertain times from our Mental Health Project Team’s recent Round Table. There are many ways to get involved:

  • Listening EARs – ready to listen to colleagues with concerns, signposting them to other help if required
  • ​​​​​​Mental Health First Aiders (MHFAs) – ready to give ‘first aid’ help to colleagues with concerns about mental health & wellbeing, signposting then if necessary to other assistance

Training and support provided will be provided. You will be part of a community of EARs and MHFAs across WJ. If selected, you will need your line manager’s agreement and be willing to give some of your own time in support of colleagues.

You can register your interest in either role here.

Happy Campers
Thank you for your continued support. We have appreciated the many pieces of positive feedback and engagement we have received from around the business and from our clients. We know the past few months have been difficult for many with distancing, illness, cancelled plans, personal loss and general uncertainty.

In spite of this, I am personally blown away by the many acts of generosity and kindness I have seen or heard about across Wilson James. From checking in on coworkers and finding new ways to socialise, to creatively solving operational challenges on site, the quality and care of our people continues to be what sets us apart.

Thank you again, keep well and remember “Hands, Face, Space.”

Kind regards,

Gemma Quirke 
Chief Operating Officer

People News

New initiative – Listening EARs

As part of our ongoing commitment to the wellbeing of our employees, we are delighted to launch a new initiative called Listening EARS, in addition to Mental Health First Aiders.

People News

WJ ID Cards update

Please find an update in regard to the WJ ID Cards.  The process will now be moved to reception at Westcliff.  If you have any issues with the process going forward please email

Client News

Mobilisation of the Heathrow Terminal 2 PRS contract

Wilson James believes strongly in enabling our people to succeed and we look forward to working together to make the T2 PRS operation a stronger service that delivers for the passengers we serve.