Gatwick wins Accessible Airport award from ACI Europe

Client News

Congratulations are due to our client Gatwick Airport for having been awarded ACI Europe’s Accessible Airport Award, in recognition of its progress in helping to remove barriers that people with disabilities and reduced mobility face when travelling by air.

The Wilson James team at Gatwick have been recognised by the client for the integral work they do providing the PRM service, including a pride of place feature in the airport’s announcement.

Per their media centre: “The award – presented at the ACI Europe’s Annual Congress in Cyprus – was recognition for Gatwick’s drive to improve its services for passengers with a disability, including:

  • Training all frontline staff to recognise and offer appropriate help to passengers with hidden disabilities such as autism and dementia
  • Opening an ‘airline-style lounge’ specifically for passengers with reduced mobility
  • Investing in the UK’s first airport sensory room
  • Initiating what became a UK-wide hidden disability lanyard scheme, which acts as a discreet signal that a passenger may need a little extra help or time

“The award was also presented in recognition of Gatwick’s contribution to encouraging other airports to introduce similar schemes and initiatives.”


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