Important Update: Wilson James Operational Support Centre

Growing the Business

Dear colleagues,

Thank you for your support for the launch of the new Operational Support Centre. Following some feedback, we have updated our telephony system call in options to better assist team enquiries. All calls made to the Operational Support Centre (0845 873 5801) will now direct to the following options:

Press 1 for an emergency

Press 2 to report an accident

Press 3 if you are experiencing problems making a check call, booking on or similar

Press 4 to report an absence

Press 5 if you require additional resource

Press 6 for other enquiries

As a reminder, please do not contact the OSC to check in or out unless you are experiencing a problem with Timegate.

Employees should adhere to the Timegate procedure by calling 01753 307 459.

Please escalate this change to your teams on site and ensure that the information is displayed clearly. For questions or concerns, please contact the team at

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