Front of House

Front of house hosts and receptionists provide a positive, memorable and secure experience for visitors.

Wilson James teams become an extension of the client, with each member an ambassador for its brand.

We focus on a culture where staff across security and front of house act as one team to share information, improvements and added value to the visitor experience. Cross-training is provided to all front of house staff so that each person can cover other roles, ensuring a resilient, visitor-focused service.

"The Wilson James reception team consistently exceed expectation. It is to their credit that there are so many compliments and notes of thanks from members of staff."

Client, Oil and Gas